Skip to content
Consulting
Hybrid up to 3 Days Onsite
Full time
Alajuela Alajuela Costa Rica
Consulting
On Demand Talent
City
Alajuela
Country
Costa Rica
State/Province
Alajuela
About This Role
We are seeking three bilingual Process Documentation Specialists based in Costa Rica to support documentation efforts across multiple business functions. These professionals will be responsible for reviewing, creating, updating, and managing process documentation to ensure clarity, consistency, and compliance across the organization. This role is critical in supporting operational excellence and regulatory alignment.
What You Will Work On
Document Review & Change Management
  • Review existing documents to understand content and scope of changes.
  • Apply clerical updates (e.g., franchise name changes) and incorporate significant procedural updates.
  • Highlight and track changes using references to current and revised procedures.
Document Creation & Maintenance
  • Develop, write, and publish new documentation including SOPs, process maps, training guides, and work instructions.
  • Ensure all documentation is clear, concise, and aligned with internal standards and external regulations.
Process Analysis & Improvement
  • Analyze current workflows and identify opportunities for improvement.
  • Collaborate with process owners to document optimized procedures.
  • Document Management & Organization
  • Maintain organized, accessible, and version-controlled documentation repositories.
  • Ensure documents are up-to-date and compliant with quality and regulatory standards.
Collaboration & Communication
  • Work closely with cross-functional teams to gather information and clarify documentation requirements.
  • Serve as a liaison between technical teams and business units to ensure documentation meets user needs.
Training & Support
  • Support training initiatives by developing documentation and guiding users through new or updated processes.
Quality Assurance
  • Conduct quality checks to ensure accuracy, consistency, and adherence to documentation standards.
Continuous Learning
  • Stay informed on industry best practices, regulatory changes, and documentation tools and technologies.
Functional Areas of Focus:
This role will support documentation across a variety of departments, including:
  • Manufacturing
  • Information Technology
  • Training
  • Quality
  • Operations
  • Regulatory
  • Logistics
  • Marketing
  • Human Resources
  • Research and Development
  • Maintenance
  • Warehouse
What You Will Bring
  • Language: Fluent in Business English and Business Spanish (written and verbal).
  • Experience: 2–5 years in documentation, technical writing, or process improvement roles.
  • Skills: Strong attention to detail, excellent writing and editing skills, and proficiency in documentation tools (e.g., Microsoft Office, Visio, SharePoint, Confluence).
  • Education: Bachelor’s degree in Business, Communications, Engineering, or a related field.
  • Preferred: Experience in regulated industries (e.g., manufacturing, pharma, logistics) and familiarity with quality systems and compliance standards.
What You Can Expect
  • Remote opportunity, required to work as an independent contractor in a B2B relationship.
  • Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.  
  • An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.   
What We Do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 
Apply Now