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Consulting
Hybrid up to 3 Days Onsite
Full time
Ciudad de México Ciudad de México Mexico
Consulting
Project Management
City
Ciudad de México
Country
Mexico
State/Province
Ciudad de México
About This Role
We are looking for a Product Owner  focus on Major Medical Expenses to lead the end-to-end definition, design, prioritization, and implementation of a new GMM product. This role is responsible for ensuring the product’s commercial viability, regulatory compliance, technical enablement, and seamless operation across digital customer and distributor platforms.
You will maximize product value through effective backlog management, cross-functional collaboration, and incremental delivery using agile methodologies, acting as a key bridge between business, technology, and operations.
What You Will Work On
Product Definition & Digital Enablement

Lead the functional definition and implementation of the GMM product across digital platforms for customers and distributors, including quotation, issuance, self-service, claims, and renewals.

Define and manage functional specifications related to medical service providers and digital/virtual care tools.

Ensure alignment between functional design, business objectives, and customer experience.

Agile Management & Delivery

Own and prioritize the product backlog for core insurance systems and digital channels.

Work closely with the Scrum Master, development, architecture, and QA teams to deliver high-quality product increments.

Define and communicate product goals, roadmap, and acceptance criteria.

Participate actively in agile ceremonies, demos, and stakeholder validations.

Processes & Product Operation

Map and define end-to-end operational processes, including claims, issuance, payments, renewals, agreements, customer service, and back-office functions (fiscal/accounting).

Ensure the availability and consistency of operational, contractual, and commercial documentation.

Coordinate with medical, operational, and vendor teams to ensure proper implementation of GMM policies and processes.

Lead the commercial implementation of the product across different channels, business lines, and sales forces.

Stakeholder Management

Collaborate closely with Actuarial, Operations, IT, Finance, Marketing, Legal, CX, and Claims teams.

Align expectations with product leadership, commercial teams, and senior management.

Participate in market reviews and technical-commercial strategy sessions.
What You Will Bring
  • Experience & Background

  • Bachelor’s degree in Actuarial Science, Administration, Engineering, Economics, or a related field. Postgraduate studies in Insurance or Project Management are a plus.

  • 5+ years of experience in product development or product management within the insurance sector, specifically in Major Medical Expenses (GMM).

  • 8+ years of experience in digital transformation or technical implementation projects in insurance.

  • Proven experience with customer-facing digital tools and journey/experience mapping.

  • Hands-on experience working under agile frameworks such as Scrum or SAFe.

Technical & Professional Skills

  • Strong capability in functional requirements definition and documentation.
  • Solid understanding of GMM operational and claims processes.
  • Proficiency with tools such as Jira, Confluence, and DevOps.
  • Strong communication, prioritization, and cross-functional coordination skills.

Languages

English fluent
What You Can Expect
  • An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
  • Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors. 
  • Total Rewards include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).
What We Do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 
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