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Fully Remote
Full time
United States, ,
, ,
On Demand Talent
United States
About This Role

RGP is immediately seeking a Lead ServiceNow Technical Consultant to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

What You Will Work On

The Lead Technical Consultant will be responsible to lead project implementations and develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow platform, product capabilities and complimentary technologies in a client-consulting environment including IT Service Management; Customer Service Management, App Engine Applications, Custom ServicePortal, NOW Experience and UI Builder. Lead all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:

  • Assist Business Process Consultant in workshops to gather agile user stories/epics/features
  • Direct customers on industry and ServiceNow best practices across products and platform
  • Solution and Design for Custom App Engine Application Development
  • Application UI Configuration and Workflow Configuration
  • Development of client specific reporting needs including Performance Analytics
  • Interface with ServiceNow technical product teams as needed
  • Be the technical lead member on implementation project teams, directing other developers
  • Prepare all client facing and internal deliverables that are technology related
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Subject Matter Expert on the delivery of ServiceNow solutions
  • Service Catalog structuring and configuration
  • ServiceNow Portal and Widget development
  • Lead Integration projects requiring web services, Integration Hub, Spokes, MID Server configuration and scripting
  • UI Builder Workspace and Portal Page development and NOW Experience Components
  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
  • Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
  • Ensuring technical deliverables to are complete, consistent, high quality, on time and deliver valued outcomes
  • Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

What You Will Bring
  • Minimum 8 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments (Various technical stack experiences)
  • Demonstrated experience in end-to-end development, traditional software engineering
  • Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
  • Proficiency with web service standards such as SOAP, REST, XML, etc.
  • Proficiency with web API’s, Data integrations/ETL, Relational Databases
  • Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
  • Proficiency with modern HTML5/CSS/LESS
  • Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
  • Proficiency with how web applications work including security, session management, and best development practices.
  • Experience configuring cloud platforms/applications
  • Proficiency with Agile project management and delivery methodologies

  • Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
  • Demonstrated experience in technical consulting roles, client facing required
  • Certified ServiceNow Administrator and/or Implementation Specialist
  • Maintain certifications as a CSA and product implementation specialist / work towards micro certifications and continual progression in developer learning plans
  • 4+ years of ServiceNow implementation experience in a client consulting environment Consulting Skills
  • Proven team player and team builder
  • Quick learner that can adapt to a fast pace, changing environment
  • Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as, a willingness to be mentored by other IT consultants.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
  • Strong attention to detail and creative problem-solving is an absolute essential skill
  • Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
  • Proven record of successfully managing business relationships
  • Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

What You Can Expect
  • Variety of workplace arrangements including hybrid, remote, onsite.
  • Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
    • Pay Range: $65-85/Hr 
  • Benefits: Medical, Dental, Vision, Life insurance, Disability insurance, 401(k) savings plan, Employee Stock Purchase plan, Professional development program, Paid Time Off, Paid Sick Time 
  • An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.
What We Do
As a next-generation human capital firm, we connect the best talent in the market to execute transformation and high-value projects for our global clients—solving problems in the areas of Business Transformation, Governance, Risk and Compliance, and Technology and Digital Innovation. 

Our unique consulting model allows you the radical flexibility and control you demand in the "Now of Work," enabling you to define your career path based on your expertise, passion, desire to travel, work environment and life stage. At RGP, diversity, equity and inclusion are critical underpinnings of our shared values. We recognize diversity as a strength that is cultivated through our culture, our people, and our business. 

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
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