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Consulting
Hybrid Adhoc/Occasional
Full time
Sao Paulo Brazil
Consulting
Brand Experience
City
Sao Paulo
Country
Brazil
About This Role
We are seeking a skilled UX Research Professional to join our team as an independent contractor in a hybrid work model. In this role, you will lead research initiatives to uncover user and partner behaviors, pain points, and expectations, providing actionable insights that inform design decisions and enhance user experiences across digital and physical touchpoints.
What You Will Work On
  • Research Planning & Strategy : Develop research plans aligned with the Discover phase of projects. Identify key questions to understand partner and consumer behaviors, pain points, and expectations. Select and implement appropriate research methodologies, such as interviews, surveys, ethnographic studies, and usability testing.
  • Stakeholder & User Engagement: Conduct interviews with B4B partners and B2C consumers across Brazil. Collaborate with the CX team to leverage existing research and identify gaps. Facilitate workshops with internal stakeholders (sales, product, operations, etc.) to gather qualitative insights.
  • Persona Development Support: Analyze research data to help define B4B and B2C personas, ensuring they reflect regional nuances and behavioral drivers relevant to Latam markets.
  • Experience Evaluation : Audit current experiences across digital and physical touchpoints to identify pain points, positive interactions, and behavioral patterns influencing satisfaction and loyalty.
  • Insight Synthesis & Reporting: Translate research findings into actionable insights for the UX Strategist and design team. Contribute to service blueprints and experience maps using evidence-based recommendations.
What You Will Bring
  • 5 Years of experience in UX research, with a strong portfolio showcasing qualitative and quantitative research work.
  • Is a MUST Fluent in English and Portuguese with excellent communication skills for cross-regional collaboration.
  • 5 years of expertise in research planning, user interviews, surveys, usability testing, ethnography, and persona development.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to translate complex data into actionable insights for design and business stakeholders.
  • Self-driven, proactive, and comfortable managing multiple projects in a hybrid, independent contractor setting.
What You Can Expect
  • Opportunity to work on impactful projects across diverse digital and physical experiences in LatAm markets.
  • Direct collaboration with cross-functional teams including product, design, and operations.
  • Flexible hybrid work model combining remote and on-site collaboration.
  • Autonomy to design research plans and deliver insights that directly influence UX strategy.
What We Do
We design and deliver exceptional user experiences by deeply understanding user needs, behaviors, and expectations. Our team translates insights into actionable strategies that drive product innovation, enhance satisfaction, and foster loyalty. Collaboration, creativity, and evidence based decision making are at the core of everything we do.

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 
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