UX Bilingual Research - Ciudad de México - 10474 - RGP

About This Role

As a UX Researcher, you will investigate users’ behaviors, needs, and pain points to help clients understand how users interact with their products or services. You will combine analytical rigor, empathy, and curiosity to generate actionable insights that inform product decisions, improve user experiences, and drive business outcomes. You will work closely with designers, engineers, and business partners to ensure that research findings translate into strategic, user-centered solutions.

What You Will Work On

Conduct qualitative and quantitative research including interviews, surveys, usability testing, and data analysis.
Identify user pain points, behaviors, and preferences to inform product and service improvements.
Translate complex research data into clear, actionable insights and recommendations.
Collaborate with cross-functional teams to define research objectives and success metrics.
Facilitate workshops and presentations to align stakeholders around evidence-based decisions.
Adapt research methods to fit project timelines, resource constraints, and evolving business needs.
Document and communicate findings in a way that supports strategic UX and product decisions.

What You Will Bring

Proven experience as a UX Researcher or in a similar user research role.
Strong analytical thinking, able to transform raw data into actionable insights.
Excellent communication and storytelling skills for both technical and executive audiences.
Deep empathy and curiosity about human behavior across diverse user contexts.
Experience collaborating with designers, engineers, and business stakeholders.
Ability to manage multiple research projects simultaneously with rigor and organization.
Adaptability to fast-paced and evolving environments.
Strong influence and facilitation skills, guiding teams to evidence-based decisions.
Bilingual fluency in Spanish and English (written and spoken) for global collaboration.

What You Can Expect

A collaborative and inclusive work environment that values user-centered thinking and research excellence.
Opportunities to shape product strategy and contribute to key business decisions.
Exposure to cross-functional teams and global stakeholders.
The chance to work on impactful projects with measurable results on user satisfaction, adoption, and engagement.
Professional growth through mentorship, learning programs, and challenging research initiatives.

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 