City
Lomas de Chapultepec
Consulting
About This Role
The AR Collections Analyst will focus on cash collections in a high transactional volume, positive team-oriented environment, with multiple invoices and title all while ensuring compliance with corporate collection and credit policies. This position is responsible for initiating contact to customers with open balances, to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reason(s) for overdue payment, reviewing terms of the sale, service and/or contract with customer. The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis. The role will provide meaningful insights and resolutions relative to receivable issues. Additionally, the role should understand the financial systems that support
collections and contribute to the design and testing of systems and processes enhancements and performance.
What You Will Work On
- Manage assigned portfolios by analyzing, resolving all variances, and compiling a list of necessary adjustments with backup documentation.
- Support collections process in such a way to help meet or exceed established monthly and yearly collection goals through timely invoice resolution and directing cash applications.
- Communicate discrepancies and coordinates any corrections needed with internal teams. Provide updates to senior leadership on payments.
- Communicate complex issues and effectively handle difficult customer invoicing requests to maximize productivity, payment resolution and effectiveness.
- Identify and facilitate resolution with customers for non-payment and providing guidance on complex issues for problem resolution including short-pay, credits, and open invoices.
- Follow up with customers regarding past-due payments.
- Assist with incoming customer payment allocation requests.
- Process and reconcile account receivables and remittances.
- Ensure that collections targets are met or exceeded monthly.
- Preparing the statement of accounts for customers and regularly following up for payments.
- Build effective global working relationships with internal and external clients, including BPOs.
- Maintain contact information and customer specific instructions for accounts in portfolio and assist with invoice delivery as needed.
- Initiate customer refund requests and follow-up on remittances with customers and understanding of adjustments in payments like withholding tax and foreign tax exchange issues.
- Create and analyze AR aging reports and address payment issues like double payments or other discrepancies.
- Identify and facilitate improvements in the A/R processes through technology or procedural improvements.
- Maintain documentation for compliance reporting and audits.
What You Will Bring
Fluent in English
• 3+ years’ experience in Account Receivables reconciliations/Collections.
• Bachelor’s degree in accounting or finance or related field is preferred.
• Quick problem solver, team player, good time management skills.
• Excellent listening, oral, and written communication skills.
• Experience in SAP ERP preferred.
• Great organizational and interpersonal skills.
• High level of analytical skills and problem-solving skills.
• Working knowledge of Microsoft Office products (Outlook, Word, PowerPoint)
• Ability to work independently, creatively, and efficiently.
What You Can Expect
- All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
- Law and additional benefits: Medical and Life insurance.
- An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.
What We Do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.
Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.