Service Designer - Mexico City - 11329 - RGP

About This Role

Service Designer plays a key role in understanding, organizing, and managing all elements of a service to help users achieve their goals throughout the journey. This role ensures end-to-end service excellence by considering processes and channels, delivering timely value, and aligning business objectives with user needs. The Service Designer defines challenges, identifies opportunities, creates strategies and concepts, and leads the development of services from inception to execution, collaborating closely with other design roles and cross-functional teams.

What You Will Work On

Define appropriate tools, methodologies, and channels for service and product design projects, establishing guidelines and detailed work plans with continuous follow-up.

Plan and conduct qualitative and quantitative user research, including trend analysis, benchmarks, surveys, user panels, and primary/secondary data analysis. Identify primary and secondary users and facilitate workshops with users, stakeholders, or C-suite executives.

Define project objectives and scope, develop strategies that meet both business and user needs, and support business teams in creating human-centered business models and data-driven decisions.

Ensure a user-centered design approach is embedded across all project phases. Evaluate solution proposals and demonstrate their contribution to business objectives from a design perspective.

Participate in ideation and co-design processes, collaborating with other areas to design touchpoints, products, and content across all channels in the user journey. Support prototyping and validation of service solutions.

Define, track, and report metrics to measure service efficiency and impact.

Collaborate across disciplines and teams to standardize and orchestrate experiences that achieve multiple business and user objectives simultaneously.

What You Will Bring

Proven expertise in service design tools and methodologies, including service blueprints, customer journeys, ecosystem maps, stakeholder maps, empathy maps, customer lifecycles, service safari, and business model canvas.

Solid experience in user research (qualitative and quantitative), including shadowing, in-depth interviews, surveys, and validation techniques.

Strong skills in risk analysis, strategic design thinking, and holistic design approaches that consider cultural, organizational, and change management impacts.

Ability to translate abstract concepts into actionable solutions using systemic and visual thinking.

Knowledge of business model design principles and techniques, creating synergies between business goals and customer experience.

Understanding of behavioral economics and its application to design decisions, considering cognitive and emotional factors in user decision-making.

Strong facilitation, collaboration, and communication skills, including working with executives and multidisciplinary teams.

What You Can Expect

Opportunity to lead the design of end-to-end services that deliver tangible value to users and the business.
Exposure to cross-functional teams and international best practices in service design.
Active participation in workshops, forums, and initiatives to influence

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 