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Consulting
Hybrid up to 3 Days Onsite
Alvaro Obregon Ciudad de México Mexico
Consulting
On Demand Talent
City
Alvaro Obregon
Country
Mexico
State/Province
Ciudad de México
About This Role
The T&E is responsible for the overall operational activities within T&E by executing accounting related matters, processing of expense reports, handling Credit Card and Compliance related matters. The T&E Specialist will deliver excellent technical and non-technical support for T&E related processes and system solutions.
What You Will Work On

The position requires a customer centric, diligent, hard-working individual with proven experience in Customer Service environment and knowledge of T&E processes and solutions to drive outstanding customer service and operational efficiency.

The role acts as an Operational Subject Matter Expert to deliver the daily operation, month end activities and customer support.

Key Responsibilities:

  • •     Provide timely assistance and customer-oriented support for incoming queries (Solution Center) and issues related to T&E processes and systems and act as a second level support. Support requestors, stakeholders (internal and external) and suppliers to solve issues that are more complex related to the T&E process.
  • Support a strong control environment, follows-up on audit issues and supports to implement correcting measures.
  • Develop root-cause analysis to improve the level of service, quality and effectiveness of the operation in close collaboration with line manager and peers. This position is measured by T&E KPIs (FRA Compliance % expense reports, end to end and approval cycle time avg days).
  • Ownership and maintenance of the T&E system & tools (SAP, CWT, CONCUR, Citi manager).
  • Support system transition and is responsible for knowledge transfer and knowledge retention within T&E scope. Coordinate the global strategy within the team and drive GPO conversation and strategy.
  • Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, trainings, FAQs, etc.


What You Will Bring
  •  A degree in Business Administration, Management or relevant field.
  • 2-3 years of financial experience, Accounts Payable any other related finance field.
  • 2-3 years of T&E end to end process (mandatory).
  • Spanish & English (advance written and spoken). 3rd language is a plus.
  • Experience in MS suite, excel advance, SAP, CWT, Citi Manager and CONCUR environment (mandatory requirements).
  • In-depth knowledge of T&E processes and system solutions.
  • Demonstrated ability to work effectively in a multi-national, matrix organization.
  • Proactive, detail oriented, professional attitude, reliable, customer service orientation, professional attitude, reliable.

What You Can Expect
  • Variety of workplace arrangements including hybrid, remote, onsite.   
  • Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.  
  • An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.   
What We Do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 
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