Service Designer - Mexico City - 11621 - RGP

About This Role

As a Service Designer, you will play a key role in shaping end-to-end experiences that connect user needs with business outcomes. You will work across the full service lifecycle, from discovery to implementation, ensuring that services are coherent, scalable, and centered on people. This role requires strong systems thinking, collaboration across disciplines, and the ability to translate complexity into actionable solutions.

What You Will Work On

Designing and evolving end-to-end services across multiple touchpoints and channels.
Leading discovery efforts through qualitative and quantitative research.
Facilitating workshops with stakeholders, cross-functional teams, and leadership.
Creating artifacts such as service blueprints, journeys, ecosystem maps, and strategic concepts.
Translating insights into actionable strategies and service concepts.
Partnering with product, design, and technology teams to bring services to life.
Defining success metrics and tracking impact across user experience and business outcomes.

What You Will Bring

6 years of experience on strong foundation in service design and human-centered design methodologies.
6 years of experience conducting user research and synthesizing insights into strategy.
Knowledge in Behavioral Economics
Systems thinking and the ability to navigate complex organizations.
Proven facilitation and stakeholder management skills.
Ability to connect user needs with business goals and operational realities.
Comfort working in ambiguity and shaping direction from early stages.
Excellent storytelling and visualization skills.

What You Can Expect

An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors. 
Total Rewards include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 