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The Senior ServiceNow HRSD Functional Consultant will be responsible for preparing and leading process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.

Implementation

• Configure and customize the ServiceNow environment based on the agreed design. This includes setting up tables, forms, workflows, user interfaces, and other necessary components. 
• Data Management: Manage data within ServiceNow, which includes data import, export, and maintenance tasks to ensure data integrity and security.

Requirements Gathering

• Elicitation and Analysis: Engage with stakeholders to gather and analyze requirements. This involves conducting workshops, interviews, and surveys to understand business processes and determine how ServiceNow can best support their needs.
• Documentation: Document the gathered requirements clearly and comprehensively. This often includes creating user stories, process diagrams, and requirement specifications.

Solution Design

• ServiceNow Configuration and Customization: Design solutions within the ServiceNow platform that adhere to best practices and fulfill business requirements. This may involve configuring out-of-the box functionalities, customizing workflows, and integrating ServiceNow with other systems.
• Prototyping: Develop prototypes to help stakeholders visualize the final product and ensure alignment with their expectations.

Testing and Quality Assurance

• Testing Strategies: Develop and execute test plans to ensure the solution meets quality standards and business requirements. This includes unit testing, system testing, and user acceptance testing (UAT). 
• Issue Resolution: Identify and resolve issues discovered during testing or reported by users, often requiring debugging and revisiting configuration or customization.

Training and Support

• User Training: Conduct training sessions for end-users and other stakeholders to ensure they understand how to use the new systems and processes effectively.
• Documentation: Provide detailed documentation for users and technical support teams to refer to, ensuring smooth operation and maintenance of the system.

Project Management and Communication

• Stakeholder Management: Regularly communicate with project stakeholders to provide updates, gather feedback and make necessary adjustments to the project scope or timelines. 
• Change Management: Help the organization manage the changes brought by new implementations, including adjustments to business processes and user adaptation.

Continuous Improvement

• Performance Monitoring: Monitor the performance of the ServiceNow implementations and identify areas for improvement.

• 3+ years of experience in HR functions, processes, and HR industry best practices. We see HR industry expertise as critical to the success of this position. A Bachelor's degree or equivalent practical experience (5-10 years).
• 3+ years working with the ServiceNow platform on current releases and with the HRSD / Employee Center products required.
• 3+ years’ experience in management consulting, process design, or product management.
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills.
• Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral.
• Strong interpersonal skills with a strong customer centric mindset. Experience leading / executing complex strategic and operational initiatives at large organizations. Experience partnering with and advising executives.
• CSA Certification required. CIS-HR Certification preferred but willing to train. 
• Employee Lifecycle Events, especially pre-hire, pre-onboarding, and journey management.
• Manager Hub & Virtual Agent for HRSD
• Content analytics for User Experience
• AI search optimization in coordination with UX and Technical consultants