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Consulting
Fully Remote
Full time
Pensacola Florida United States
Consulting
Finance Transformation
City
Pensacola
Country
United States
State/Province
Florida
About This Role
We are seeking a highly knowledgeable and experienced QGenda Subject Matter Expert (SME) to lead the strategic configuration, optimization, and ongoing management of the QGenda platform. This individual will play a pivotal role in driving operational efficiency, provider scheduling effectiveness, and data integrity across the organization. The QGenda SME will serve as the primary liaison between clinical, administrative, and IT teams to ensure the QGenda platform supports both day-to-day operations and long-term organizational goals.
What You Will Work On
  • Serve as the lead subject matter expert for QGenda configuration and ongoing optimization.
  • Partner with key stakeholders to understand scheduling requirements and translate them into effective QGenda configurations.
  • Lead and manage the implementation of new modules, system updates, and integrations with other platforms (e.g., EHR, payroll, HRIS).
  • Provide training, documentation, and support to users at all levels, ensuring adoption and optimal use of QGenda tools.
  • Monitor system performance, troubleshoot issues, and liaise with QGenda support for escalated concerns.
  • Analyze and report on scheduling metrics, utilization data, and operational trends to inform decision-making.
  • Maintain system integrity, ensuring data is clean, accurate, and secure across all QGenda environments.
  • Collaborate with IT and clinical operations to ensure QGenda supports compliance, workforce planning, and business continuity needs.
  • Stay up-to-date on QGenda product updates, industry best practices, and workforce management trends.

What You Will Bring
  • Serve as the lead subject matter expert for QGenda configuration and ongoing optimization.
  • Partner with key stakeholders to understand scheduling requirements and translate them into effective QGenda configurations.
  • Lead and manage the implementation of new modules, system updates, and integrations with other platforms (e.g., EHR, payroll, HRIS).
  • Provide training, documentation, and support to users at all levels, ensuring adoption and optimal use of QGenda tools.
  • Monitor system performance, troubleshoot issues, and liaise with QGenda support for escalated concerns.
  • Analyze and report on scheduling metrics, utilization data, and operational trends to inform decision-making.
  • Maintain system integrity, ensuring data is clean, accurate, and secure across all QGenda environments.
  • Collaborate with IT and clinical operations to ensure QGenda supports compliance, workforce planning, and business continuity needs.
  • Stay up-to-date on QGenda product updates, industry best practices, and workforce management trends.

What You Can Expect
  • Variety of workplace arrangements including hybrid, remote, onsite.   
  • Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.  
  • Pay Range: $75 W2
  • Benefits: Medical, Dental, Vision, Life insurance, Disability insurance, 401(k) savings plan, Employee Stock Purchase plan, Professional development program, Paid Time Off, Paid Sick Time (in geographies where legally required)
  • An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.   
What We Do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 
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