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Consulting
Hybrid up to 3 Days Onsite
Full time
Alajuela Alajuela Costa Rica
Consulting
On Demand Talent
City
Alajuela
Country
Costa Rica
State/Province
Alajuela
About This Role
We are seeking a highly organized and bilingual Program Manager – Process Documentation to lead a team of Process Documentation Specialists. This role is responsible for developing, implementing, and maintaining standardized process documentation across multiple functional areas to drive operational excellence, consistency, and compliance.
What You Will Work On
Program Leadership
  • Lead and manage a team of Process Documentation Specialists.
  • Define program goals, timelines, and deliverables aligned with organizational priorities.
  • Ensure consistent documentation standards and methodologies across all departments.
  • Process Design & Improvement
  • Analyze existing workflows and identify opportunities for process optimization.
  • Collaborate with cross-functional teams to design and implement improved processes.
Documentation Development
  • Oversee the creation of clear, concise, and accurate documentation including SOPs, workflows, and process maps.
  • Ensure documentation is accessible, up-to-date, and aligned with regulatory and operational standards.
Training & Communication
  • Facilitate training sessions and workshops to ensure teams understand and adopt documented processes.
  • Serve as a liaison between departments to ensure alignment and clarity.
Change Management
  • Lead change initiatives related to process updates and new implementations.
  • Support teams through transitions with effective communication and training.
Quality Assurance & Compliance
  • Monitor documentation quality and ensure compliance with internal and external standards.
  • Conduct regular audits and reviews to maintain documentation integrity.
Performance Monitoring
  • Track key performance indicators (KPIs) to assess process effectiveness and identify areas for improvement.

Functional Areas of Focus:
This role will support documentation efforts across a wide range of departments, including but not limited to:
  • Manufacturing
  • Information Technology
  • Training
  • Quality
  • Operations
  • Regulatory
  • Logistics
  • Marketing
  • Human Resources
  • Research and Development
  • Maintenance
  • Warehouse
What You Will Bring
  • Language: Fluent in Business English and Business Spanish (written and verbal).
  • Experience: 5+ years in program or project management, with a focus on process documentation or operational excellence.
  • Leadership: Proven experience managing teams and cross-functional initiatives.
  • Technical Skills: Proficiency in documentation tools (e.g., Visio, Lucidchart, Confluence, SharePoint).
  • Education: Bachelor’s degree in Business, Operations, Engineering, or related field (Master’s preferred).
  • Certifications: PMP, Lean Six Sigma, or similar process improvement certifications a plus.
What You Can Expect
  • Remote opportunity, required to work as an independent contractor in a B2B relationship.
  • Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.  
  • An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.   
What We Do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 
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